Managed IT services · Massachusetts
An IT department, without hiring one
Serian Technologies runs help desk, monitoring, Microsoft 365, networks, security, and backups for Massachusetts organizations, from one-person offices to teams of 150 or more. Start with a 30-minute call. You get a written IT and security assessment within 48 hours.
We truly haven’t looked back since approaching Serian Technologies to provide our company with IT support services.
- 12+ years
- 100+ clients
- 99.9% uptime
- Recognized by DesignRush as a Top IT Services Company
Who it’s for
For teams where IT is nobody’s full-time job
Non-profits, retail businesses, and finance firms of every size, from one-person offices to teams of 150 or more. Most have nobody whose whole job is IT, and it shows up in small ways every week.
- Password resets and lockouts that go to whoever picks up first
- A backup nobody has tested since the day it was set up
- Licenses renewing every month for people who left last year
- Wi-Fi that drops in the same corner of the office every afternoon
- A client or funder security questionnaire sitting unanswered
- One person who knows how it all fits together, and no documentation
None of it shows up as a line item. It shows up as your team’s time.
What’s included
One team for all of it
You stop coordinating five vendors and a volunteer. We take the whole list.
- Help desk
- Your team gets a person, not a ticket queue. Lockouts, device trouble, printers, and the small things that stop work.
- Monitoring
- We watch servers, network connections, storage, backups, and security events, so a failing drive gets replaced on a Tuesday afternoon instead of a Saturday night.
- Servers and networks
- Updates and patches, firewalls, switches, and Wi-Fi that stays up. Plus capacity planning, so growth doesn’t catch you out.
- Microsoft 365 and SaaS
- Accounts, licenses, permissions, and one sign-in across your tools. No orphaned licenses renewing for people who left last year.
- Security and backups
- Multi-factor sign-in, endpoint protection, staff training, and backups we actually test by restoring from them.
- Planning and vendors
- A technology roadmap you can budget for, and one team that deals with your internet provider, copier company, and software vendors.
How it starts
What happens after you book
You don’t have to commit to anything to find out where you stand.
- 01
A 30-minute call
You tell us what’s not working and what you’re worried about. No cost, no obligation, and no pitch if we’re not the right fit.
- 02
A written assessment in 48 hours
We review your environment and send back a written IT and security snapshot: what’s exposed, what’s redundant, and what we’d fix first. It’s yours to keep either way.
- 03
We take it from there
If you hire us, we start with the fixes that matter most, then run your IT day to day. If you leave later, we help you migrate. No contract traps, no data held hostage.
What Our Clients Say
The work that Serian Technologies does is simply incredible. They made a great effort to make my staff comfortable as they provided much needed training on Microsoft services.
We truly haven't looked back since approaching Serian Technologies to provide our company with IT support services. Their staff are friendly and knowledgeable, making our transition to new technologies as easy as possible.
I made an amazing decision to choose Serian Technologies to help our company to get started in making the right technological decisions. As a small retail business it was important that we found the right people to guide us.
Book a call
Pick a time that works for you
Tell us who you are, and our calendar opens right here. Your request goes straight to our team, and we’ll follow up personally.
Rather talk now? Call (856) 438-0187
Questions
Before you book
Who do you usually work with?
Non-profits, retail businesses, and finance firms of every size, from a single person working alone to teams of 150 or more. Most don’t have a full-time IT person, or they have one person who’s stretched too thin.
Do you come onsite?
Yes. Most day-to-day support happens remotely because it’s faster for you. When something needs hands on hardware, like a new network, a server, or an office move, we schedule an onsite visit, as fast as 48 hours out.
We already have an IT company. Can you still help?
Yes. The 48-hour assessment gives you an independent written view of your setup. If you decide to switch, we handle the handoff with your current provider.
What does the assessment cost?
Nothing. The 30-minute call and the written assessment are free, and the assessment is yours to keep whether or not you hire us.
Is there a long-term contract?
We don’t build exits into contracts. If you ever decide to move off something we provided, we help you migrate.
Find out where you stand
Thirty minutes on the phone, then a written assessment within 48 hours. Free, and yours to keep.